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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gregory Wong

Gregory Wong

April 25, 2025

5  out of  5
rating by Gregory Wong
"Shane and his staff (Amanda and Sarah) are attentive to all my insurance needs. Every interaction with them is professional with attention to detail. They really know their job."
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Rheis Jensen

April 17, 2025

5  out of  5
rating by Rheis Jensen
"Shane is phenomenal! Great to communicate with and it is always nice to stop into the office!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Mike Smith

April 17, 2025

5  out of  5
rating by Mike Smith
"Shane is an excellent and knowledgeable insurance agent. He did an excellent job helping me with my life insurance policy!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Nicholas Beier

April 14, 2025

5  out of  5
rating by Nicholas Beier
"Our insurance agents have always quickly responded and worked with all of our needs. Highly recommend."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ronald Troxel

April 11, 2025

5  out of  5
rating by Ronald Troxel
"I have long been satisfied with customer service with Shane Mason’s agency. Today I was contacted by Amanda to care for a modification to our policy that became necessary. She extended my confidence in the agency, helping me work with another firm’s requirements of us. Ron Troxel, Plymouth"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Tonya Klug

March 31, 2025

5  out of  5
rating by Tonya Klug
"Linda was professional and timely. I appreciate such a responsive team."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Daryl Lindgren

March 28, 2025

5  out of  5
rating by Daryl Lindgren
"Working with Shane and Amanda has been a great pleasure."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jeff Johnson

March 19, 2025

5  out of  5
rating by Jeff Johnson
"Shane is a great agent and we have been with him for many years. His staff is also very easy to work with and very responsive and helpful when we need them."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Corey Smith

March 17, 2025

5  out of  5
rating by Corey Smith
"Amanda Riddle with Shane Mason’s State Farm team was so incredibly helpful to my small business as we begin to do Pop-Up shops throughout the year! Thanks so much for the speedy turnaround!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Vicky Mitchell

March 12, 2025

5  out of  5
rating by Vicky Mitchell
"Amanda at Shane Mason agency is great to work with. She is efficient and knowledgeable!"
We responded:
"Thank you for the kind words and review!!"
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Allen Liu

February 28, 2025

5  out of  5
rating by Allen Liu
"Great services. I highly recommend their services."
We responded:
"Thank you for allowing us to provide your insurance needs and the 5 Star Review!!!!"
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Won Geun Lee

February 19, 2025

5  out of  5
rating by Won Geun Lee
"Amanda Riddle is an exceptional and trustworthy auto insurance agent. She takes the time to carefully understand her clients' needs and recommends the most suitable insurance options, which is truly impressive. Amanda answers every question with clarity and kindness, making the process of securing insurance simple and stress-free. Her quick and efficient responses ensured that everything went smoothly, and working with her has always been a pleasant experience. Thanks to Amanda, I could confidently choose the right insurance plan, and I look forward to relying on her expertise in the future. Highly recommend her services and professionalism! Thank you, Amanda!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Larry Borgen

February 18, 2025

5  out of  5
rating by Larry Borgen
"The folks at the Shane Mason Agency are second to none. I have known staffer Linda Arth for many years and she is top notch. Always quick to respond and her knowledge of business is outstanding. I have worked with the Shane Mason Agency for several decades now and have always been very impressed."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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George Schneider

February 13, 2025

5  out of  5
rating by George Schneider
"Great Service! Thanks Linda!"
We responded:
"Thanks George for the review! I appreciate it!!"
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White Crane Construction Angela C

February 12, 2025

5  out of  5
rating by White Crane Construction Angela C
"Excellent Customer Service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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James Gallagher

February 7, 2025

5  out of  5
rating by James Gallagher
"Amanda R helped out with my quote and was very quick and helpful to address my concerns! Thanks!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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temitayo folorunso

February 4, 2025

5  out of  5
rating by temitayo folorunso
"Awesome service. Shane helped me understand the various insurance plans and I was able to choose the right one for my needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Mikki Johnson

January 20, 2025

5  out of  5
rating by Mikki Johnson
"Shane, Sarah, Linda, and team have always been straight with us and looked to help us get the right coverage and price."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jack Hohag

January 16, 2025

5  out of  5
rating by Jack Hohag
"Kim is cordial and helpful; very pleasant to talk with, and very ready to help. Thanks Kim!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Topee Jackson

January 13, 2025

5  out of  5
rating by Topee Jackson
"Excellent services"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Sarah W

January 6, 2025

5  out of  5
rating by Sarah W
"Amanda was very helpful and responsive."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Beth O’Connor-Branch

December 31, 2024

5  out of  5
rating by Beth O’Connor-Branch
"Sarah has been an absolute dream to work with, providing exceptional customer service and direction with regard to our multi-line, multi auto policy. Her guidance with options and premium saving recommendations have been invaluable."
We responded:
"Thank you for the 5 star review and allowing us to serve your insurance needs."
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Ryan Brodowicz

December 3, 2024

5  out of  5
rating by Ryan Brodowicz
"Been working with these guys for over a decade and have never had an issue that a quick phone call didn't fix! A great group of people that are knowledgeable, friendly and helpful."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Katie Host

November 25, 2024

5  out of  5
rating by Katie Host
"I do not currently have a policy with State Farm, however, as a Property Manager, they have been super easy to work with when I have a question or need something for my residents. The responsiveness I receive leads me to believe that they provide excellent service for their customers. Specifically Kim!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Larry Houff

November 22, 2024

5  out of  5
rating by Larry Houff
"I'm never disappointed. Insurance is Insurance, but excellent customer service is extremely important."
We responded:
"Thank you for allowing us to serve your auto and home insurance needs."