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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Eric Schmidley

April 28, 2026

5  out of  5
rating by Eric Schmidley
"Amanda was an absolute pleasure to work with! She was so attentive and responded right away! She helped me with renter’s insurance and helped with getting my fiancée added to my plan! Definitely recommend going through her!!"
We responded:
"Thank you for the review and kind words. We appreciate working with you and your auto and home insurance needs."
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SCOTT Amundson

April 28, 2026

5  out of  5
rating by SCOTT Amundson
"Excellent experience working with Amanda every time. Friendly and reliable service."
We responded:
"Thank you for the review and kind words."
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susan sebghati

April 21, 2026

5  out of  5
rating by susan sebghati
"Excellent customer service. Very comprehensive and professional. We’ve been working with them for over a dozen years and plan on staying with them forever."
We responded:
"Thank you for the review. Please let us know how we can improve and raise your rating to a 5 Star experience?"
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Jay Ellingson

April 16, 2026

5  out of  5
rating by Jay Ellingson
"Working with Shane was a great experience. Very responsive, easy to communicate with, and took the time to explain everything clearly so I knew exactly what I was getting. The whole process was smooth and straightforward. Highly recommend."
We responded:
"Thank you so much for the 5-stars, Jay! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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David Mertz

March 31, 2026

5  out of  5
rating by David Mertz
"Shane and his State Farm team are my "trusted advisors" when it comes to my insurance needs. Alway sound advice, excellent service and prompt follow-up. Highly recommend him!"
We responded:
"David, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Shane Mason’s Team is just a call or email away!"
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Sharon Houff

March 13, 2026

5  out of  5
rating by Sharon Houff
"I'm never disappointed. Insurance is Insurance, but excellent customer service is extremely important."
We responded:
"Thank you for the kind words! We appreciate your feedback and continued trust in our agency."
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Andrew Kicklighter

March 11, 2026

5  out of  5
rating by Andrew Kicklighter
"They’ve been great to work with over the few years I've had them, Amanda has always been super responsive and great to work with whenever we had questions!"
We responded:
"Thank you for the 5 Stars and kind words! We appreciate working with great customers like you on your insurance needs."
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Becky Tschida

March 10, 2026

5  out of  5
rating by Becky Tschida
"We have been with State Farm for a long time. We appreciate how quickly Amanda is able to respond to questions and concerns. Thanks for such great customer service!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jessika Nguyen

March 9, 2026

5  out of  5
rating by Jessika Nguyen
"I had the pleasure of meeting Jon Haakenson today! I just wanted to share what a great experience it was. He was incredibly personable, friendly, and easy to talk to. Very genuine. It’s clear he really cares about helping people and providing great service. Definitely the kind of place and person that deserves recognition. 😉"
We responded:
"Thank you for taking the time to leave such a great review, Jessika. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Dan Dorholt

March 9, 2026

5  out of  5
rating by Dan Dorholt
"The Mason agency is a knowledgeable and easy-to-work-with professional insurance agency. The staff is well-trained and experienced in the insurance industry, which makes the process of obtaining insurance much simpler. I highly recommend the Mason agency to anyone looking for reliable insurance services."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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monica adelman

March 9, 2026

5  out of  5
rating by monica adelman
"Shane meets all my expectations! He is very attentive and proactive to my financial needs. Thank you for all you do! Monica"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Shane Mason’s Team! We deeply appreciate your kind words here in Plymouth. "
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C Carlson

February 24, 2026

5  out of  5
rating by C Carlson
"Hi, I recently had a telephone discussion about my car and homeowners insurance needs with Sarah Logan. She was extremely nice and knowledgeable, gave me many options, and was an excellent listener when I had questions. I need to check in more often (like once a year) to update and/or learn more about what is going on with my insurance, and Sarah was wonderful also with sending a followup email and call after our discussion. I feel very comfortable and confident with my choice of State Farm for insurance going forward :)"
We responded:
"Thank you for the kind words and review! Sarah loves assisting customers with their insurance and financial services needs."
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Liag Lauj

February 20, 2026

5  out of  5
rating by Liag Lauj
"Sarah Logan was great going over my annual review on all my auto insurance coverages and home owner's insurance. She sent email in advance with PDF attached, so it made it easy to see all the additional products and services that State Farm has to offer. She answered all my questions, and also sent follow-up email that includes all the additional products and services we touched base on."
We responded:
"Thank you for trusting us with your insurance and financial needs. We appreciated the review and agree that Sarah does a great job for our customers!"
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Ellery Mason

February 2, 2026

5  out of  5
rating by Ellery Mason
"Shane Mason’s office continually delivers the best service for all my insurance needs! I have full trust in the staff to provide the knowledge and assistance I need to guarantee the best coverage for my possessions!"
We responded:
"Thank you, Ellery, for the kind words and review! "
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Alex Shagalov

February 2, 2026

5  out of  5
rating by Alex Shagalov
"We are very satisfied with the service we received from State Farm Insurance .Sarah is professional, knowledgeable, and always ready to help. Everything was explained clearly, and the whole process was smooth and stress-free. Highly recommend! Alex"
We responded:
"Thank you for trusting us with your insurance needs!! We are thankful for your business!"
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Michael Roeder

January 31, 2026

5  out of  5
rating by Michael Roeder
"Amanda Riddle was great. Answered all my questions and was able to insure my car at a great rate."
We responded:
"We are thankful to provide you with your insurance needs! Thank you for the opportunity to serve you."
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Iskandar Jalilov

January 16, 2026

5  out of  5
rating by Iskandar Jalilov
"Great communication and keep people informed"
We responded:
"Thank you for the review and 5 Stars! We appreciate your business and providing you with your auto insurance."
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Rick Mason

January 15, 2026

5  out of  5
rating by Rick Mason
"Very professional, knowledgeable, polite. Great office and staff to put your insurance/investment trust in.,"
We responded:
"Thank you for the kind words! We appreciate working with great people and assisting them with making the best decisions for themselves and their families."
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Sarah Kesher

January 12, 2026

5  out of  5
rating by Sarah Kesher
"I've worked with Shane Mason and Amanda Riddle for years. I've always appreciated their efforts to really know how we are (and remember us between conversations) and to understand our family's needs. I have three kids who all became new drivers in the last few years and they made things easy to add them and were very patient when we talked through the inevitable ding(s) that happened. We also have moved and took that opportunity to shop around and we ended right back with Shane and Amanda for so many reasons."
We responded:
"Thank you, Sarah for trusting us with your insurance needs. We appreciate you and your family!"
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G. Woodward

January 6, 2026

5  out of  5
rating by G. Woodward
"I have dealt with Amanda Riddle at the Shane Mason office as well as Sarah Logan, and have appreciated their kind and pleasant assistance whenever I have needed it."
We responded:
"Thank you for your support and kind words!"
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Sharon Houff

December 31, 2025

5  out of  5
rating by Sharon Houff
"Amanda is fantastic and always delivers. I don't know what Sharon and I would without her."
We responded:
"We agree! Thank you for the review!"
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Albert Wong

December 23, 2025

5  out of  5
rating by Albert Wong
"Auto, Home, and Personal liability insurance. Good customer service. Home and Personal liability premiums keep increasing every year."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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stacey henderson

December 18, 2025

5  out of  5
rating by stacey henderson
"I spoke with Duke Steigars pertaining to car insurance on my 2007 Camry. He was very knowledgeable, kind, and professional. I’ve been with Shane Mason’s State Farm for over 25 years I highly recommend them."
We responded:
"Stacey thank you for the 5 star review!!!!"
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Teresa F.

December 2, 2025

5  out of  5
rating by Teresa F.
"Amanda is great and quick to respond. This agency just stays on top of things. Amanda always gets back to me, she is knowledgeable and very timely in getting things done! Love it!"
We responded:
"Thank you for trusting us with your insurance needs."
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Víctor Manuel Leal Parra

September 17, 2025

5  out of  5
rating by Víctor Manuel Leal Parra
"Super friendly and responsible"
We responded:
"Thank you for the 5 star review and allowing us to service your insurance needs."