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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beth Ryan

June 13, 2025

5  out of  5
rating by Beth Ryan
"I picked Shane from amongst available State Farm agents because there were several good reviews about him. My previous agent made everything much more difficult to get done. While I have never met Shane, his office staff has been amazing. I call and immediately things happen. No muss, no fuss. For this reason, I highly recommend Shane Mason to help with your insurance needs."
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Jaynee Schmid

June 9, 2025

5  out of  5
rating by Jaynee Schmid
"This team is always so responsive and handles all of my many requests so efficiently."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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William Pickard

June 6, 2025

5  out of  5
rating by William Pickard
"I have been with State Farm for over 40 years. I have had multiple agents during this time frame, and I have to say ALL have been extremely qualified and professional. Shane is my current agent, and I could not be happier. Full discloser, I not saying State Farm has been perfect, they have not. But when there was a problem, Shane and his staff stepped in quickly and corrected the problem. Thanks Shane!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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jean B.

June 1, 2025

5  out of  5
rating by jean B.
"I started with State Farm on my 16th birthday and have been with them for many many many years.. my agent, John Anderson, retired and Shane Mason took over and they still my agent. He and the office staff have been very cordial polite, kind, and never have lead me wrong. I’ve had a couple claims in the past and everything was handled immediately. I respect them all and feel so respected by them. I know I can call them and get immediate attention when needed."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Ron Ungerman

May 23, 2025

5  out of  5
rating by Ron Ungerman
"Shane is very responsive and understands the needs of his clients."
We responded:
"Thank you for the opportunity to work with you and the kind review!"
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Lori Goodsell

May 15, 2025

5  out of  5
rating by Lori Goodsell
"Sadly I have been an expensive to insure customer due to terrible luck with storms. Shane came to help me when the corporate office dropped the ball. He is wonderful and I highly recommend him."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Patrick Flaten

May 15, 2025

5  out of  5
rating by Patrick Flaten
"Fantastic Agent. I work on claims for a living, and we hit a major roadblock. Shane stepped in and treated the homeowner like family. This is rare today. If you are looking for a new agent this is a great place to call home."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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MaryLou Baier

May 15, 2025

5  out of  5
rating by MaryLou Baier
"I’ve been with Shane Mason for a long time, since he first started. Have always been very happy and well taken care of. They are so responsive and honest. Love Amanda in the office, she’s fantastic!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jacque Curran

May 13, 2025

5  out of  5
rating by Jacque Curran
"I've had a great experience with my insurance agent’s office. They communicate clearly, respond quickly, and always follow through in a timely manner. Everyone I've interacted with has been professional, courteous, and knowledgeable. Whether it's answering questions, updating policies, or helping with claims, they make the process smooth and stress-free. Highly recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Brooke mozey

May 7, 2025

5  out of  5
rating by Brooke mozey
"Amanda has been very helpful in a complicated situation. Her communication has been thorough and very helpful."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Gregory Wong

April 25, 2025

5  out of  5
rating by Gregory Wong
"Shane and his staff (Amanda and Sarah) are attentive to all my insurance needs. Every interaction with them is professional with attention to detail. They really know their job."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Rheis Jensen

April 17, 2025

5  out of  5
rating by Rheis Jensen
"Shane is phenomenal! Great to communicate with and it is always nice to stop into the office!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Mike Smith

April 17, 2025

5  out of  5
rating by Mike Smith
"Shane is an excellent and knowledgeable insurance agent. He did an excellent job helping me with my life insurance policy!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Nicholas Beier

April 14, 2025

5  out of  5
rating by Nicholas Beier
"Our insurance agents have always quickly responded and worked with all of our needs. Highly recommend."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ronald Troxel

April 11, 2025

5  out of  5
rating by Ronald Troxel
"I have long been satisfied with customer service with Shane Mason’s agency. Today I was contacted by Amanda to care for a modification to our policy that became necessary. She extended my confidence in the agency, helping me work with another firm’s requirements of us. Ron Troxel, Plymouth"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Tonya Klug

March 31, 2025

5  out of  5
rating by Tonya Klug
"Linda was professional and timely. I appreciate such a responsive team."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Daryl Lindgren

March 28, 2025

5  out of  5
rating by Daryl Lindgren
"Working with Shane and Amanda has been a great pleasure."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jeff Johnson

March 19, 2025

5  out of  5
rating by Jeff Johnson
"Shane is a great agent and we have been with him for many years. His staff is also very easy to work with and very responsive and helpful when we need them."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Corey Smith

March 17, 2025

5  out of  5
rating by Corey Smith
"Amanda Riddle with Shane Mason’s State Farm team was so incredibly helpful to my small business as we begin to do Pop-Up shops throughout the year! Thanks so much for the speedy turnaround!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Vicky Mitchell

March 12, 2025

5  out of  5
rating by Vicky Mitchell
"Amanda at Shane Mason agency is great to work with. She is efficient and knowledgeable!"
We responded:
"Thank you for the kind words and review!!"
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Allen Liu

February 28, 2025

5  out of  5
rating by Allen Liu
"Great services. I highly recommend their services."
We responded:
"Thank you for allowing us to provide your insurance needs and the 5 Star Review!!!!"
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Won Geun Lee

February 19, 2025

5  out of  5
rating by Won Geun Lee
"Amanda Riddle is an exceptional and trustworthy auto insurance agent. She takes the time to carefully understand her clients' needs and recommends the most suitable insurance options, which is truly impressive. Amanda answers every question with clarity and kindness, making the process of securing insurance simple and stress-free. Her quick and efficient responses ensured that everything went smoothly, and working with her has always been a pleasant experience. Thanks to Amanda, I could confidently choose the right insurance plan, and I look forward to relying on her expertise in the future. Highly recommend her services and professionalism! Thank you, Amanda!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Larry Borgen

February 18, 2025

5  out of  5
rating by Larry Borgen
"The folks at the Shane Mason Agency are second to none. I have known staffer Linda Arth for many years and she is top notch. Always quick to respond and her knowledge of business is outstanding. I have worked with the Shane Mason Agency for several decades now and have always been very impressed."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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George Schneider

February 13, 2025

5  out of  5
rating by George Schneider
"Great Service! Thanks Linda!"
We responded:
"Thanks George for the review! I appreciate it!!"
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White Crane Construction Angela C

February 12, 2025

5  out of  5
rating by White Crane Construction Angela C
"Excellent Customer Service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"